Returns & refunds

The return window

You can request a return within 7 days of delivery. Open your order page and choose “Request return”, or contact us and we will start it for you.

The item must be in its original condition with all accessories, manuals and packaging included.

What can be returned

Anything that arrives damaged, defective, incorrect, or materially different from what was shown on the product page.

Change-of-mind returns are accepted on unopened items within the same 7-day window.

For hygiene and safety reasons, opened earphones and in-ear audio products can only be returned if they are defective.

Warranty claims

Warranty is separate from returns. Products carry the warranty shown on their product page, served through the brand’s authorised service centre or our own.

A warranty claim after the 7-day return window is handled as a repair or replacement rather than a refund.

How refunds are issued

Refunds go back to the method you paid with. bKash, Nagad and card refunds typically appear within 5–7 business days once processed.

For cash-on-delivery orders we refund by bKash or bank transfer to details you provide.

You will get an email the moment the refund is processed, with the amount and reference number.

Cancelling before dispatch

Orders can be cancelled free of charge while they are still pending or confirmed — do it yourself from the order page.

Once an order is packed it is with the courier, so cancellation becomes a return instead.